In a team of four, we designed a conceptual solution of Shuttle GO, an AR navigation tool, to improve the current CMU shuttle system.


Spring 2019
HCI Course: User-Centered Research and Evaluation
Advisors: Prof. Raelin Musuraca and Amy Ogan, TA: Julian Rojas
Client: CMU Graduate Student Association (GSA)
8 weeks


4 members


UX research

Contextual Inquiry
Semi-structured interviews
Affinity Diagram
Survey design
5-second test
Speed Dating
Experience Prototyping

UX design

Wireframing (via Figma)

Project management

Leading research process and coordinating meetings


How can we improve the current CMU shuttle service?


We broke our process up into several design stages, including research, ideation, and iteration. These stages were then each repeated as the semester progressed, and as we gathered insights from our user base. Below is IBM's Design Thinking loop, a graphic that shows the iterative process we used throughout the semester. 



Frame (4).png


Throughout this project, I learned that there is a wide range of UX research methods out there. Actually applying these in the field with real users (oftentimes strangers) have definitely engrained them in my system. The next challenge will be choosing which methods are relevant and the most appropriate to achieve the research goals.

Where is it now?

We recently had our presentation session for this project and will be further reviewed by our clients, alongside the other solution proposals. Maybe we will be contacted in the near future or see users on the streets using Shuttle GO around campus when I come back to Pittsburgh upon graduation.